TTEC Digital

TTEC Digital is the digital consulting and technology division of TTEC, founded in 2017. It designs and implements customer experience solutions that combine CX platforms with human support, with a particular specialism in customer experience orchestration. The firm operates globally and describes itself as a global leader in that field, drawing on decades of experience across the world's leading contact center platforms.

Its technical work spans artificial intelligence, analytics, CRM strategy, contact center platforms and omnichannel platform deployment. Two areas of focus stand out: AI-driven customer insights, which predict customer needs in order to help organisations build deeper customer relationships, and the deployment of omnichannel CX platforms that connect customer journeys across every touchpoint.

The company serves customer-centric brands across the customer experience, contact centre and CRM sectors. Its stated approach pairs technology with empathetic human interaction, under a mission of bringing "humanity to business", and it places emphasis on measurable business outcomes and on empowering deeper customer relationships.