Alorica

Alorica is a digital-first customer experience (CX) company that provides outsourced customer service on behalf of global brands, combining technology, performance delivery and trained staff to handle customer problems at scale. Founded in 1999 and with family-owned origins, the company operates across 18 countries and marks more than 25 years in business. It describes itself as the largest minority-owned provider in the CX sector.

The firm's core offering, Customer Experience (CX) Services, covers contact centre and business process outsourcing work for brands in customer experience delivery. Technical work centres on customer experience technology, digital-first service delivery and workforce training and development platforms.

Internally, Alorica runs Alorica University, a professional development and training programme for employees, and reports that more than 70% of its leaders have been promoted from within. Staff also lead MLBA, an employee-led nonprofit through which team members contribute to their communities. The company states a culture built on being bold, curious, collaborative and committed, and a mission of making lives better one interaction at a time.