F
Remote (worldwide)
Foundever
Foundever, founded in 1994, provides customer experience outsourcing services including customer care, technical support and back-office work, delivered from hubs and home in 45 countries.
Foundever provides customer experience (CX) outsourcing services to global brands, covering customer care, technical support, sales retention and back-office operations. The company, founded in 1994 by Laurent Uberti and Olivier Camino in Nice, France, combines human expertise with AI-driven capabilities to handle customer interactions on behalf of its clients. It reports delivering some 9m customer experiences a day.
The firm operates across 45 countries, supports more than 60 languages and employs 150,000 associates worldwide. Delivery is split between global delivery hubs and work-at-home programmes, which allow remote associates to serve customers directly. Technical work centres on AI and CX technology, remote delivery infrastructure and the running of large-scale hub operations.
Foundever states that its operating philosophy rests on the premise that the employee experience is the customer experience, with creativity, commitment and connection cited as its core values. The company was established with the aim of changing how brands connect with customers, and it describes making complex customer interactions simple as a recurring focus of its work.