Transcom

Transcom is a provider of digitally enhanced customer experience (CX) services, founded in 1995 and headquartered in Stockholm, Sweden. The company employs more than 33,000 people and operates 90 contact centers across 28 countries, delivering services in over 99 languages to some 300 clients. Its work spans Europe, North America, the United States, Canada and the Philippines.

The company's service line covers customer care, sales, technical support, content moderation, trust and safety operations and backoffice process support. These are delivered through a model Transcom calls Smartshoring, which combines onshore, offshore and nearshore capabilities to provide flexible, tech-agnostic solutions. Delivery is supported by extensive work-at-home networks alongside physical contact centers. Technical domains include artificial intelligence, automation, cloud technologies and digital customer experience platforms.

Transcom serves clients in e-commerce, fintech and technology, among other verticals. The company states a focus on innovation, on building lasting client partnerships, and on raising customer satisfaction while reducing operating costs. Its original vision, set by Kinnevik, was to create a global customer service provider with ambitious goals and distinguished clients.