Sutherland

Sutherland is a business and digital transformation company that works with large brands to reimagine operations, rework business processes, improve customer experiences and engineer digital outcomes. Its work spans several technical domains, among them AI, analytics, cloud, automation and contact centre operations. The firm has been in operation for nearly 40 years and maintains a presence across multiple countries.

Its offering is organised into three groups. Digital CX covers customer experience solutions, including the optimisation of contact centre operations. Connected Intelligence is an intelligence and analytics-based suite. Digital Operations deals with business process transformation and the implementation of enterprise-wide digital strategy.

Sutherland serves clients in banking, healthcare, insurance, technology, retail and travel. The company describes its approach as combining deep industry expertise with current technology, and states a commitment to fostering a culture of inclusion and belonging in which teams can deliver outcomes for clients navigating complex challenges.