Founded in 1999, Salesforce pioneered SaaS cloud CRM and develops AI products including Agentforce, used by over 150,000 companies worldwide.
Salesforce, Inc. is a cloud software company founded in 1999. It pioneered the software-as-a-service (SaaS) model, bringing customer relationship management (CRM) to the cloud, and continues to develop products in that area. Its technical work spans SaaS, cloud computing, CRM, artificial intelligence and autonomous AI agents.
Two products anchor the current offering. Cloud CRM delivers CRM as a service and is the foundation of the SaaS approach the company helped establish. Agentforce is a newer platform in which autonomous agents work alongside humans, described by the company as building on more than a decade of AI leadership. More than 150,000 companies use Salesforce worldwide, and the company operates a global presence.
Stated values are trust, customer success, innovation, equality and sustainability, with trust designated as the company's first value. Employees, customers and partners form a community the company calls Trailblazers, who help one another learn and grow across roles, companies and industries.
The company was founded on the 1-1-1 philanthropy model, committing 1% of equity, 1% of technology and 1% of employees' time to improving education, equality and the environment. Salesforce describes itself as a proponent of stakeholder capitalism and states a commitment to customers, employees, partners, communities, the planet and society.
