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NeuraFlash

NeuraFlash, part of Accenture, is an AI consulting and ISV partner for Salesforce and AWS delivering AI-driven sales and service solutions, including Agentforce and Amazon Connect.

NeuraFlash is an AI consulting and ISV partner for Salesforce and AWS, founded in 2016 and acquired by Accenture in September 2025. The firm designs and implements AI-driven solutions for sales and service functions, spanning generative AI, AI agents, conversational AI, and cloud contact centre technology. Its technical work covers Agentforce, Amazon Connect, Data Cloud, Revenue Cloud, Field Service, and integration through MuleSoft.

The company's principal offerings include agentic solutions built on Salesforce Agentforce, for which it is recognised as Salesforce's number-one Agentforce partner, alongside cloud contact centre implementations delivered as a top GenAI partner for AWS. Further work covers Salesforce-based implementations across sales, service, and integration. NeuraFlash reports more than 1,000 implementations delivered and a customer satisfaction rating of 4.9.

Outcomes cited from client engagements include 80% of customer issues resolved with AI, 67% of manual tasks automated, and a 63% reduction in monthly phone calls. The firm serves clients in manufacturing, retail, high tech, financial services, business services, communications and media, MedTech and healthcare, and the public sector; its client roster includes Reddit, NBC, Sonos, Macy's, Weber, Reebok, Saks Fifth Avenue, Bluevine, Affirm, PenFed, and Bose.

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