Kustomer

Kustomer is an AI-powered customer service platform, often described as an AI-native CRM. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, the company builds software that unifies every customer conversation, data point and interaction into a single timeline, giving support teams a complete view of each customer. Its technical work spans AI agents, conversational AI assistants, workflow automation and customer data unification.

The product suite comprises several components. Kustomer AI Agents handle routine customer inquiries autonomously. AI Assistants help customer service representatives find answers faster. Automated Workflows take on repetitive service tasks. Underlying these is the Unified Customer Timeline, which consolidates conversations and data into one view of the customer.

Kustomer's software is used across industries, with named brand customers including Sweetgreen, Starz and Hopper, spanning food service, media and entertainment, and online travel. The company describes its culture as founder-led, shaped by stated values of listening to customers, building thoughtfully, never stopping improving, and keeping the human connection in customer service.