UJET provides a cloud-native Contact Center as a Service platform with AI embedded across the customer journey and a CRM-first integration approach.
UJET, founded in 2015 and headquartered in San Francisco, is a cloud-native Contact Center as a Service (CCaaS) provider. Its platform is designed for mobile consumers and embeds artificial intelligence across the customer journey, supporting multimodal experiences, agentic AI and real-time agent insights. The company serves brands worldwide across six continents, and maintains a European hub in Porto, Portugal.
The company's single core product, the UJET CCaaS Platform, takes a CRM-first approach: customer data remains within the CRM while agents receive real-time information to resolve issues quickly. Security and data protection are central to the architecture. Technical work spans cloud-native platform architecture, artificial intelligence, multimodal interaction design and contact centre technology.
UJET has raised more than $176m in total funding, including a $76m Series D round. Its stated operating focus includes continuous innovation, rethinking legacy contact-centre models for the smartphone era, and expanding its European presence.
