Zoom

Zoom is an AI-first work platform that sells video conferencing, collaboration and communication software to businesses and individuals worldwide. Founded in 2011 and headquartered in San Jose, California, the company went public in 2019. Its products span meetings, messaging, telephony and customer service: Zoom Meetings and Zoom Chat cover video conferencing and team messaging, Zoom Phone provides a VoIP calling service, and Webinars, Zoom Whiteboard, Contact Center and the AI-powered Virtual Agent extend the platform into broadcasting, collaboration and customer support. AI productivity features include ZoomMate and My Notes.

The company reports a user base of millions across the globe and counts Major League Baseball, Capital One, Walmart and ExxonMobil among its named enterprise customers. Its customer base reaches sectors including sports, financial services, retail and energy, reflecting a broadly enterprise-facing go-to-market. Geographic presence is described as global.

Technical work at the company centres on video conferencing, VoIP and telephony, real-time communication and collaboration software, alongside AI and machine learning applied to productivity features and conversational AI in the form of virtual agents. Stated development priorities include an AI-first approach to product, innovation in communications technology and the integration of collaboration tools.