QuantumLoopAI
QuantumLoopAI provides EMMA, an AI receptionist that answers patient calls for NHS GP surgeries, used across hundreds of practices serving over 2 million patients.
QuantumLoopAI builds conversational AI for NHS primary care. Its flagship product, EMMA, is an AI receptionist designed specifically for general practice: it answers every patient call instantly during surgery hours, with no queue, no hold music and no missed calls. The system is in use across hundreds of GP surgeries and Primary Care Networks in the United Kingdom, serving more than 2 million NHS patients.
The company's technical work spans AI voice assistants, conversational AI, speech recognition and call automation, applied to the specific demands of healthcare telephony. Reported outcomes include a reduction in call-handling costs for practices of up to 80% and an 81% uplift in GP patient survey scores.
QuantumLoopAI works within the regulatory and clinical requirements of the NHS, committing to clinical safety standards and DTAC certification. Its stated focus is on making primary care more accessible, efficient and sustainable, with particular attention to reducing the workload and burnout of practice reception teams. The company operates in the United Kingdom and sells to GP surgeries, Primary Care Networks and Integrated Care Boards.