Weave

Weave builds an all-in-one experience platform for small- and medium-sized healthcare practices, unifying phone systems, two-way texting, appointment reminders, online scheduling, reviews management and payment processing across the patient journey from first call to final invoice. The company is headquartered in Lehi, Utah, and its software is used across dental, optometry, medical, veterinary, physical therapy and podiatry practices, among other healthcare specialties.

The technical work spans generative AI, natural language processing and sentiment analysis, communications and telephony, payment processing, appointment scheduling automation and review management. Applied AI products include Call Intelligence, which analyses patient sentiment and surfaces revenue opportunities from calls; Response Assistant, for managing online reviews; and AI Receptionist, which books appointments, answers frequently asked questions and processes payments in order to automate front-desk tasks.

These models draw on more than a decade of patient interaction data. Weave has been recognised as a G2 leader in Patient Engagement, Optometry, Dental Practice Management and Patient Relationship Management software. The stated aim of the platform and its automation is to lift practice revenue and staff productivity while freeing employees to focus on patient care.