PerfectServe

PerfectServe is a healthcare technology company that develops a unified clinical communication and collaboration platform. Founded in 1997, the firm began with an automated answering service built for a single medical practice and has since expanded into a broader product ecosystem. Its flagship Unite platform integrates clinical communication, provider and staff scheduling, a cloud-based operator console, an automated answering service and patient engagement within a single system designed around healthcare workflows.

The engineering work spans several technical domains: artificial intelligence, rules engines and workflow optimisation, cloud computing, clinical communication technology, scheduling optimisation and patient engagement technology. The scheduling component builds optimised timetables to replace manual processes, while the communication and console tools support care teams and healthcare operators.

Unite has nearly 700,000 daily users across the healthcare and clinical care delivery sectors, including medical practices. PerfectServe frames its work around fixing broken patient message management, eliminating non-clinical tasks for care teams and reducing clinician burnout so that clinicians can concentrate on delivering patient care.