IntellaTriage
IntellaTriage provides 24/7 nurse-first triage with full medical-record access to hospice, home health, health plan and physician clients nationwide, using its IntellaHub platform.
IntellaTriage is a healthcare services company that provides 24/7 nurse-first triage to hospice and home health agencies, health plans and physician groups across the United States. Nurses answering its calls have full access to patient medical records and work as an extension of clients' care teams, rather than as an outsourced answering service. The company was founded in 2008 and handles more than 500,000 calls a year, with an average pickup time of 37 seconds.
Its nursing workforce has grown from three nurses to more than 250. The company states a mission of improving the lives of nurses and patients, and traces its origins to the founder's experience caring for a grandparent; its service model emphasises empathetic, unscripted human support and licensed clinical expertise during difficult moments.
Operations run on IntellaHub, a proprietary platform through which nurses document directly into patient records, apply custom clinical protocols and receive AI-powered guidance. The technical stack spans EHR and medical-record integration, nurse triage technology and call-centre telephony. IntellaTriage has operated nationwide in the United States since 2008.