EA
Healthcare Call Center Supervisor-Remote
E2E Alignment Healthcare USA, LLC
$58.5–87.8K / year · Remote · United States
Alignment Health is a healthcare company using an AI platform and clinical teams to predict and coordinate personalised, on-demand care for seniors across in-person, virtual and in-home settings.
E2E Alignment Healthcare USA, LLC is the operating entity of Alignment Health, a healthcare company founded in 2013 that provides on-demand, personalised care for seniors. The firm combines proprietary technology with clinical staff to anticipate care needs and coordinate treatment across in-person, virtual and in-home settings. Its workforce of more than 1,000 people spans clinicians, care specialists and technology innovators.
At the centre of its technical work is AVA™, an in-house artificial intelligence platform that predicts care needs before they arise and coordinates care delivery across channels. The company's engineering and data work covers artificial intelligence, predictive care models, healthcare data analytics, virtual care technology and care coordination platforms. A concierge centre operates 24 hours a day, seven days a week, handling member calls and support.
Alignment Health is rooted in Orange County, California, and operates in Arizona, California, Nevada, North Carolina and Texas, serving the senior care, Medicare and telehealth markets. The company states core values of Seniors First, Supporting Clinicians, Data-Driven Health and Serving Hearts, and describes itself as a learning organisation that evolves through data insights and feedback from the communities it serves. It has been recognised on Fortune's World's Most Admired Company list.