Health Harbor

Health Harbor, founded in 2023 and a Y Combinator S23-backed startup, builds AI agents that take repetitive insurance and payor phone calls off healthcare teams. Its outbound AI payor calling agents contact health plan representatives on behalf of providers to handle eligibility and benefits verification, prior authorization requirements and status checks, and claims follow-up. The agents navigate insurer IVRs, wait on hold, speak with live representatives, verify the resulting information and deliver structured results via web portal or API. The system supports thousands of insurers across medical, behavioral health and pharmacy workflows.

A second product, a copilot for live payor calls, assists staff during conversations with dual-speaker transcription, real-time answer verification, structured inquiry forms and AI-generated summaries. A newer inbound patient calling service answers patients after hours, at weekends and when the front desk is busy, using practice-supplied information to answer questions, book visits or leave structured messages.

The technical work spans conversational AI agents, voice AI and telephony automation, speech-to-text and dual-speaker transcription, IVR navigation, real-time answer verification, structured data extraction and delivery, and API and web portal integration. The company targets medical practices, payor operations, behavioral health, pharmacy and revenue cycle and benefits administration.

Health Harbor describes its mission as reducing administrative overhead so that clinicians and staff can spend more time caring for patients, with a focus on relieving healthcare teams of repetitive work.