NRC Health provides a healthcare experience management platform, built on AI and its "Human Understanding" philosophy, that collects and analyses patient, consumer and employee feedback for healthcare organisations.
NRC Health is a healthcare experience management company founded in 1981 and based in the United States. The firm provides a platform that helps healthcare organisations - including hospitals and health systems - collect, analyse and act on patient and consumer feedback. It reports working with thousands of healthcare organisations and has operated for more than four decades. The company frames its work around a founder-led philosophy it calls "Human Understanding", which treats each individual as a whole person with distinct needs, preferences and experiences.
Its Healthcare Experience Management Platform gathers feedback across multiple channels - SMS, email, IVR, telephone and paper surveys - and integrates unstructured input in the form of video, audio and images. Artificial intelligence is applied throughout the process of listening to, interpreting and improving the experiences healthcare providers deliver. Alongside the core platform, the company sells solutions addressing patient experience, consumer experience, employee experience and market experience insights.
Technically, the work spans AI and next-generation AI applications, survey and feedback analytics, multi-channel data collection and the processing of unstructured media. NRC Health states a commitment to data privacy and security and holds HITRUST i1 certification. It has repeatedly been named a Best in KLAS award recipient for Healthcare Experience Management.
