Vouch

Vouch is a travel-technology company founded in 2016 and headquartered in Singapore, at The Hive Carpenter. It builds Vouch HOME, a front-to-back-end operations ecosystem for hotels that applies artificial intelligence and chatbot technology to hotel operations and guest service. The product covers contactless check-in, pre-arrival check-in, a digital concierge, room requests, in-room dining, facility booking, guest communication automation, task automation and preventive maintenance.

The company's technical work spans AI, chatbot technology, contactless check-in systems, guest communication automation and digital concierge software, within the broader field of hospitality technology. Vouch HOME is designed to serve clients ranging from small boutique hotels to global chains, and is used by more than 2,500 hoteliers. Named enterprise customers include Accor, IHG, Hyatt, Wyndham and KINN Hospitality.

Vouch operates in five countries: Singapore, South Korea, Indonesia, Vietnam and China, with activity across the Asia-Pacific region. The company describes its mission as simplifying hotel management through intuitive products that make running a hotel more efficient and enjoyable, and characterises its work as innovation-focused digital solutions. It is an award-winning company.