Twilio

Twilio is a customer engagement platform that combines communications APIs with first-party data and artificial intelligence. Its APIs allow developers and businesses to embed SMS, voice, WhatsApp, video and email directly into their applications. The company was founded in 2008 and operates globally.

Twilio's principal products are its Communications APIs, which are used by millions of developers daily, and its Customer Engagement Platform, which is used by more than 335,000 businesses. The platform pairs communications capabilities with first-party customer data and AI to support personalised interactions at scale.

In 2025 Twilio was named a Leader in the Gartner Magic Quadrant for CPaaS, positioned highest for Ability to Execute. Its technology serves a range of sectors, including telecommunications, cloud software, developer tools, contact centres and financial services, where it is applied to fraud prevention and user verification.

Twilio states a mission of democratizing access to communication tools that were once the preserve of telecom giants. Its work is oriented toward developers and toward simplifying the complexity of the global telecommunications network, with a stated emphasis on innovation at the intersection of data, artificial intelligence and customer experience.