Ominis

Ominis builds AI-driven contact center software, combining artificial intelligence, machine learning and natural language processing with speech analytics and real-time reporting. The company's systems analyse customer behaviour, product trends and agent performance, and are used across contact centers, customer service, collections, marketing and financial services authentication.

The product line comprises four areas. AI-Powered Insights examines why customers get in touch, supporting self-service optimisation. Virtual AI Agents automate inbound and outbound outreach for collections, marketing and security authentication. AI-Driven Performance Management uses real-time analytics to measure agent effectiveness, first-call resolution and customer sentiment. Seamless Automation & Integrations covers smart call routing, IVR customisation and out-of-the-box connectors.

Technical work spans conversational AI, speech analytics, workflow automation, IVR and call routing, and system integrations. Ominis describes its culture as mission-driven around the principle of "AI that works for you" - letting customers focus on their business while Ominis handles the complexity - and characterises itself as a place "where innovation meets impact". The company is recruiting for teams working on AI in customer service.