Omilia
Omilia builds enterprise conversational AI and natural language understanding platforms, including self-learning virtual agents and voice authentication, for customer service worldwide.
Omilia is an enterprise software company that builds conversational AI platforms for customer interaction, built on proprietary natural language understanding technology. Founded in 2002 and originally started in a garage in Cyprus, the company has spent more than two decades working in conversational AI and now serves enterprises worldwide. Its stated aim is to make customer service "a little more human", with a philosophy that technology should feel invisible and helpful rather than frustrating and robotic.
Its flagship Conversational AI Platform is a self-learning system that improves with every conversation, picking up nuances and adapting in real time without constant manual tuning, built on a technology stack developed in-house. The product line also includes Voice Authentication, designed to keep fraudsters out of customer service interactions, and Chat Agents, AI agents that understand context in support of customer service. Technical work spans conversational AI, natural language understanding, self-learning systems, speech and voice technology, voice authentication, real-time adaptation and virtual agents.
Omilia's platforms are deployed across banking, insurance, retail, healthcare and government. The company places emphasis on proprietary technology built in-house over years, and on combining customer experience with security and fraud prevention.