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Remote · United States + 1 more
ModSquad
ModSquad, founded in 2007, is a remote-first outsourced CX company providing content moderation, community management and social media support via a global network of moderators.
ModSquad is an outsourced customer experience (CX) company founded in 2007 in Silicon Valley. It specialises in content moderation, community management and social media support, delivered for brands and platforms worldwide by a distributed network of remote moderators, known internally as "Mods". The firm describes itself as the original remote CX company and works across social media platforms, online communities and message boards, as well as technology and internet services clients.
Work is conducted entirely remotely, and the company operates under the motto #modsnotcubes, on the principle that good customer experience does not require a cubicle. The moderator network is global, as is the client base, and services are delivered across every platform. ModSquad was formerly named Metaverse Mod Squad, and its founder was a Silicon Valley lawyer who had moderated message boards as a hobby before turning the activity into a business.
Delivery runs on the company's Secure CX Platform, which is described as a secure customer experience platform enabling remote CX work on any platform. The underlying technology, Cubeless, is a patent-pending secure remote workspace. The technical work behind the business spans content moderation, community and social media management, remote work security and platform-agnostic support delivery. No funding information or headcount is stated.