FC
$15.00 / hour · Remote · United States
Frontline Call Center
US-based outsourced customer support provider delivering voice, chat and email contact centre services as a hybrid BPO within the Frontline Group.
Frontline Call Center is a US-based provider of outsourced customer support, handling client interactions across voice, chat and email. Founded in 2005 in Eastsound, Washington and now headquartered in Wilmington, Delaware, the firm describes itself as a leading American contact solutions center, with employees spread across multiple states. It operates as a hybrid business process outsourcing (BPO) company, pairing human agents with AI-supported customer experience technology.
The company is one of three divisions within the Frontline Group family. Frontline Call Center supplies inbound and outbound call centre agents; Frontline Services covers implementation, managed services, professional services and custom application development; and Ternio forms the group's third division. Together the divisions span contact-centre operations, AI-supported customer experience, inbound and outbound voice communication, chat and email support, and managed services.
Frontline Call Center is woman-owned and operated. It was founded by Jill Blankenship, an entrepreneur and single mother, and states a commitment to building meaningful relationships with both employees and customers, to innovation, and to flexible, high-quality service delivery.