ConverseNow.ai

ConverseNow.ai, founded in 2018, builds a branded, fully customizable Voice AI platform that automates drive-thru and phone orders for restaurant brands. Each deployment is trained on the individual restaurant's menu, promotions and operational flow, and the proprietary system improves with continued use. The platform integrates with major POS systems, including Brink POS, NCR Aloha, Olo and PAR.

The company reports more than 2m conversations powered each month and over 83,000 labour hours repurposed monthly across its customer base. In 2024 it acquired Valyant AI, adding voice technology to its stack and accelerating drive-thru installations nationwide. Its customers operate across the quick-service, food-service and drive-thru segments in the United States.

Technically, the work spans voice AI, conversational AI, speech recognition, natural language processing and POS integration, applied to the specific constraints of restaurant order-taking. The stated aim is to address staffing challenges and lift operational efficiency while retaining the warmth and personality of human interaction in automated conversations.