Conduent is an American business services provider delivering digital solutions and process outsourcing across commercial, government and transportation sectors, employing about 39,000 people globally.
Conduent Incorporated is an American business services provider that runs digital business solutions and business process outsourcing operations for commercial, government and transportation clients. The company was formed in 2017 following a strategic divestiture from Xerox Corporation and now operates as an independent organisation, publicly traded on the New York Stock Exchange under the ticker CNDT. It is headquartered in Florham Park, New Jersey, and employs approximately 39,000 people across global operations.
Its work spans front-office and back-office functions. Offerings include Customer Experience Management, Benefits Administration and Human Capital Solutions. Government Services is the largest single area by volume: Conduent processes more than 500 million Medicaid claims a year, disburses nearly $100 billion in government support annually and is trusted by 46 US states. Across its portfolio, the company serves millions of clients and end-users worldwide.
Technically, Conduent works with artificial intelligence and generative AI, applying them to digital business solutions and business process outsourcing. The stated focus is on integrating these technologies to create seamless, frictionless capabilities for clients, with an emphasis on efficiency, customer experience and measurable results. Industry verticals include commercial business services, the public sector, transportation and healthcare.
