T-Mobile USA, Inc. is a nationwide American wireless carrier selling phone plans and mobile devices, with retail, customer experience, and technology operations across the United States.
T-Mobile USA, Inc. is a wireless carrier selling phone plans, mobile devices, and connectivity services across the United States. The company describes its mission as changing the wireless industry by eliminating hidden fees and complicated contracts, and markets itself as the "Un-carrier" in contrast to traditional operators. Its products include mobile service plans offered as an alternative to conventional contracts, and phones and devices sold through a national network of retail stores.
Operations span retail stores, customer experience centres, technology hubs, and corporate offices throughout the country. Technical work covers wireless technology, technology development, and customer experience technology, supporting both the network and the retail and service operations that reach customers directly. Industry verticals include telecommunications, wireless, retail, and customer service.
The company states that people come first in everything it does. It describes a culture that celebrates differences, encourages fresh ideas and innovation, and holds that having fun at work improves performance. Employees are expected to push boundaries and challenge the status quo in pursuit of the company's mission to remove hidden fees and complicated contracts from wireless service.
