Cayenta, founded in 1983 and based in Burnaby, builds CIS and ERP software for medium to large utility organizations across North America and the Caribbean.
Cayenta develops customer information systems (CIS) and enterprise resource planning (ERP) software for utility organizations. Founded in 1983 and headquartered in Burnaby, the company works with medium to large utilities across North America and the Caribbean, serving more than 100 clients. It has been part of the Harris family of companies since 2004 and employs 145 professionals.
Its product line covers two main areas. The CIS solutions handle customer service, billing and field service workflows, built around the day-to-day operations of customer service representatives, field technicians and financial teams. The ERP solutions are designed to scale with medium to large utility organizations, spanning financial systems and broader enterprise operations. The company's technical work sits at the intersection of utility operations software, customer information management and financial systems.
Cayenta describes its approach as partnership-driven, embedding teams in client workflows rather than working at arm's length. Internally, the company positions itself as a training ground where early-career talent develops into leadership roles, with individual team members empowered to make decisions that affect client outcomes. It emphasises clear communication, continuous improvement and close collaboration.
