Service Engineer

Job Description

• Report to the Singapore Service Team Manager and work closely with the local service team and regional support teams.
• Be stationed on-site at customer premises and work independently with minimal supervision.
• Perform scheduled Preventive Maintenance (PM) and ensure timely execution of Corrective Maintenance (CM).
• Support a 24/7/365 service operation, requiring flexibility and availability in working hours when necessary.
• Ensure machine performance meets or exceeds customers’ contractual Service Level Agreements (SLAs).
• Comply with all company and customer health and safety regulations while performing engineering duties.
• Provide recommendations to the service management team to improve service quality, system reliability, and overall performance.
• Demonstrate the ability to learn quickly in a fast-paced environment.
• Apply strong diagnostic and troubleshooting skills, following technical manuals and documentation accurately.
• Communicate clearly during shift changes or call handovers, ensuring all relevant background information is properly transferred and documented.
• Prepare and submit service reports and related documentation accurately and in a timely manner.
• Maintain effective stock inventory control, including parts usage, requests, transfers, refurbishments, and stock documentation updates.
• Ensure designated work areas at customer sites are kept tidy, safe, and compliant with clear desk and safety policies.
• Demonstrate strong interpersonal skills and maintain a professional approach when engaging with customers.
• Maintain tools and equipment in good working condition, ensuring compliance with all legal and health and safety requirements.
• Travel to customer sites to provide service support and coverage as required under contractual obligations or agreed role scope.