Service Desk Engineer

We are oOh!media (pronounced “oh!” media).

oOh!media is the #1 Out of Home company in Australia and New Zealand.

We exist to make public spaces better and brands unmissable, proudly leading the market with innovation, creativity, data and results. Our network plays an important role in the communities they are located, creating engaging environments that inform, entertain and inspire, while connecting brands with audiences at scale.

We are oOh!media, and we are unmissable.

Join us: Join an organisation united by drive, creativity, innovation, and community. We show up every day ready to be bold, brave, and push the boundaries of Out of Home advertising. You’ll work alongside a group of talented professionals who are dedicated to delivering high-quality solutions at pace and transforming our technological landscape. If you’re ready to realise your potential and make an impact, join us

About the opportunity:

• Permanent Full-Time role
• Based in North Sydney

As a Service Desk Engineer, you are the primary point of contact between our staff and the Technology Operations team—essentially the "face of tech." You will represent the technology function in day-to-day interactions, embodying our values through empathetic support and expert problem-solving. You will shape our users’ perceptions of technology by making it approachable, reliable, and helpful, ensuring our people can work productively and independently.

Key Responsibilities:

• Onsite Support: Provide onsite rostered support covering 7:30 am to 6:00 pm.
• Customer First Mentality: Answer Service Desk calls promptly, maintain high customer satisfaction, and translate technical issues into user-friendly language.
• Service Management: Undertake day-to-day operations by resolving incidents via phone or ticketing systems, ensuring adherence to ITIL frameworks (Major Incident, Problem, and Change Management).
• Technical Support: Triage and troubleshoot technical queries across Windows and macOS environments, providing both remote and on-site assistance.
• Operational Excellence: Manage hardware lifecycles, lead technical inductions for new starters, and maintain accurate records of assets and software licenses.
• System Maintenance: Monitor system alerts (Office 365, Teams Rooms), manage patch deployments, and compose clear technology communications for outages or updates.

What a typical day looks like:

• Conducting morning checks of Teams meeting rooms and incident queues to ensure a smooth start for the business.
• Responding to and resolving technical incidents, escalating to specialized teams when necessary to meet SLA timeframes.
• Managing device lifecycles, from configuring laptops for new starters to conducting monthly user access reviews.
• Collaborating with external vendors and internal teams to unblock delivery friction and maintain stock levels.
• Publishing "Tech Tips" and updating the knowledge base to empower users with self-service capabilities.

You Will Also Bring:

• Technical Expertise: 2–3 years of experience in corporate technology support with proficiency in Active Directory, Microsoft 365, and ITSM tools like ServiceNow or Jira.
• Adaptability: Experience managing both Windows and macOS environments (including JAMF) and familiarity with cloud platforms like Azure or AWS.
• Service Discipline: An understanding of ITIL frameworks and a commitment to closing tickets and changes within agreed-upon KPIs.
• Communication: The ability to build strong rapport with internal clients and manage expectations through transparent, professional updates.

Our benefits and perks:

• Competitive salary package
• A positive, supportive workplace culture built on empathy and collaboration
• Professional growth and development opportunities
• A focus on sustainability and community-driven impact

At oOh!, we celebrate diversity and strive for an inclusive environment. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and refugees.

Applicants must meet role requirements, which may include criminal background checks and right to work checks.