ICT Associate Support Engineer

About the Role

We are seeking an ICT Associate Support Engineer to join our ICT team in a part-time permanent capacity. This role provides first-level technical support across desktop systems, end-user devices, and related ICT services, helping ensure smooth day-to-day operations across Parkerville Children and Youth Care. The position is based across Burswood, Armadale, Midland, and other sites as required, one day per week.

You will be the first point of contact for users needing technical assistance, offering prompt troubleshooting, break/fix support, and guidance with hardware, software, and cloud-based systems. The role also involves maintaining the Standard Operating Environment, supporting ICT assets, and assisting with mobile device management.

About You

You are a practical, service-focused ICT professional who enjoys solving problems and helping others. You communicate clearly, work well under pressure, and can manage competing priorities while maintaining a strong focus on service quality.

You are comfortable working in a fast-paced environment and understand the importance of reliable, secure, and responsive ICT support. You bring a professional approach to user support and can build positive working relationships with internal clients and stakeholders.

You Will Bring

• Proven experience or solid knowledge of Windows desktop environments and Microsoft operating systems.
• Understanding of networking basics, IT communications, and cloud concepts (IaaS, PaaS, SaaS).
• Strong troubleshooting skills for hardware, software, Windows, and mobile systems, with a focus on quick resolution.
• Hands-on familiarity with Office 365, SharePoint, email systems, Active Directory, and Group Policy.
• Excellent analytical and problem-solving abilities to maintain service levels in a fast-paced environment.
• Clear communication and interpersonal skills to deliver high-quality support as the first point of contact.
• Ability to prioritise tasks, manage time effectively, and adapt to changing demands while upholding security and compliance.

Why Join Us?

Parkerville Children and Youth Care are uniquely positioned to provide the successful applicant with the following benefits.

• SCHADS Schedule B and Level 3.1 – Level 3.4 $34.58 – $37.73
• Psychological safety is a priority – we value open communication, collaboration, and a workplace where everyone feels supported to bring their authentic self.
• EAP Service with Wellness resources
• Salary Packaging of up to $15,900

We hope to hear from you by 4:00pm, Wednesday, 17th April. Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.

Parkerville Children and Youth Care have a zero tolerance to alcohol and drugs.

Our Commitment to Child Safety and Inclusion

Parkerville Children and Youth Care Inc. complies with the National Principles for Child Safe Organisations and is committed to fostering a safe, inclusive, and respectful workplace for all.

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and bring their culture, wisdom, and community knowledge to our team.

This recruitment process may also be used to create a pool of suitable candidates for similar roles that may arise over the next 12 months. Applications placed in the pool will be actively considered for these future vacancies.