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Field Technician (Millwright/Mechanical or Electrical Engineer) - Centurion

Cletech Recruitment
1 day ago
Full-time
On-site
Northriding, South Africa
Technical & Trades

Introduction

Our Client, based in Centurion, within the Construction/Mining Industry is seeking a Field Technician. Please note that own vehicle is a requirement for this position.  When applying for this position, please include the following: ID, Qualifications, 3 months payslips.

Duties & Responsibilities

Product Implementation
• Manage all field implementation to deliver products/solutions to customers’ satisfaction.
• Ensure final, implemented product/solution is sufficiently tested and implementation is signed off by
the customer, and provide documented implementation tests.
• Coordinate and work with the relevant internal individuals/teams to ensure successful implementations.
Field Support
• Drive continuous repairs and maintenance on all implemented products/solutions through regular site
visits.
• Resolve any reported product/solution issues or malfunctions through following proper
diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and
understand the problem and provide suitable solutions.
• Continuously provide optimal customer support whether through field visits or telephonic.
• Ask customers targeted questions during telephonic support to identify the root of the problem.
• Talk customers through suitable/applicable steps and actions to resolve issues when providing
telephonic support.
• Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage
own field dispatch schedule.
• Continuously build supportive customer relationships.
Product Training
• Provide operator training to customers on all products/solutions implemented or upgraded.

Desired Experience & Qualification

Grade 12 (Matric) with Mathematics as a subject
• Relevant technical qualification such as Millwright Qualification – NQF 4 (Trade School), Mechanical
Engineering or Electrical Engineering.
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• Must have a minimum of 3 year’s proven product/solution implementation and field service/support
experience as a technician, mechanic or auto-electrician.
• Must have a basic understanding of vehicle hydraulics.
• Experience in a mining or construction technology / machinery environment is highly advantageous.
• Ability to troubleshoot, repair, test and service technical equipment.
• Excellent communication skills (verbal & non-verbal) to provide technical help.
• Understanding of industry/applications/solutions/customer requirements.
• Understanding of solutions implementation and service level support best practice.
OTHER REQUIREMENTS
• The successful candidate must have a valid drivers licence. Company vehicle will be provided for use from
the office to client sites.
• Must be willing and able to travel extensively internationally (mainly within Africa) and be away from
home a regular basis.
• It is an inherent requirement of the role to have your own reliable motor vehicle for travel.
• Must be willing to use own vehicle for business-related travel should the need arise.
• Able to meet the physical demands of the job and operational requirements, as well as the medical/health
and safety criteria of construction and mining clients.