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Field Engineer Team Leader

Alteram
1 day ago
Full-time
On-site
Gauteng, South Africa
Technical & Trades

Introduction

We are urgently looking for a Field Engineer Team Leader to be based in the Western Cape at one of our clients offices

Duties & Responsibilities

-           Troubleshoot and resolve IT related issues

-           Resolve performance issues as and when they arise

-           Lead a team of Field Support Engineers

-           Ensures all incidents are resolved against SLA

-           Carry out software and hardware rollout projects

-           Resolve escalated or complex queries that exceed the knowledge base of the IT Support Team

-           Monitor and ensure maintenance of IT hardware and software as per SLA requirements

-           Logging of problems and the co-ordination of rapid and appropriate responses aligned to SLA’s and agreed standards

Desired Experience & Qualification

-           3 years minimum experience in an organisation of at least 1000 users

-           2 years’ experience leading an IT support team

-           Matric

-           National Diploma or equivalent in IT

-           MCSE/MCITP (Advantages)

-           Comptia A+/N+

-           ITIL v3 Foundation Certification an added advantage

-           Must have basic knowledge of the BMC Remedy tool. (Limited BMC exposure will be acceptable)