Titan acquires MSPs and embeds autonomous AI agents into their service workflows across service desk, infrastructure, security, identity, endpoint and application operations.
Titan works in the $300B Managed Service Provider market, acquiring leading MSPs and embedding autonomous AI agents directly into their service workflows. Rather than selling software to those firms, Titan operates an AI-native operating system for SMB and mid-market IT infrastructure itself and places its own engineers inside partner teams to deploy secure, personalised and contextualised agents. The stated aim is to improve service quality, efficiency and margins while preserving the legacy and culture of the acquired providers.
The technical work spans AI agents, AIOps and machine learning applied to operational domains including service desk automation, infrastructure operations, security operations, identity management, endpoint management and application operations. Agents monitor, triage and resolve work across these areas, with the intent of producing faster resolutions, better uptime and proactive 24/7 support. They are deployed across hundreds of enterprise customers.
Titan has raised over $100M. Its stated long-term ambition is to build a $100B+ category-defining company spanning MSPs, MSSPs and adjacent IT services. Verticals served include managed service providers, managed security service providers, IT services, small and medium businesses, and mid-market IT infrastructure.
