Gainsight

Gainsight is a B2B software company that builds the customer success category it pioneered. Its core product is a SaaS platform designed to help businesses manage customer relationships, foster authentic connections and produce measurable customer outcomes. The company operates in the customer success, SaaS and B2B software verticals, with technical work concentrated in customer success software and SaaS platform development. Engineering and customer success are among its principal teams.

The company employs more than 1,000 people, known internally as "Gainsters", and maintains a presence in the United States, the United Kingdom, the Netherlands, Israel, India and Japan. Gainsight describes itself as remote-friendly, emphasising flexibility and trust, and states that it prioritises results over face time. Its stated cultural principles include challenging assumptions, bold innovation, continuous growth, diverse perspectives and genuine connections; the company says it celebrates individual contributions and collective wins alike.

Gainsight was ranked #1 Best Place to Work on Glassdoor in 2023. The company has also received recognition from the Forbes Cloud 100, Inc. Magazine and Fortune.