Firstsource Solutions Limited

Firstsource Solutions Limited is a global business process management partner that delivers transformational solutions across the customer lifecycle for leading global brands. The company employs more than 36,500 people and serves over 200 clients, among them Fortune 500 and FTSE 100 companies. Reported revenue stands at ₹79,803 million. Firstsource is part of the RP-Sanjiv Goenka Group.

The firm's technical work spans business process management, data analytics, advanced technology and customer lifecycle transformation. Two approaches define its offering. UnBPO™ is its framework for reimagining traditional outsourcing, aimed at speed, scale and decision-making. Alongside it, domain-focused transformation solutions are delivered by "inch-wide, mile-deep" practitioner teams - small, hyper-focused groups working in specific domains with technology and analytics. Industry verticals covered include healthcare, banking, financial services, communications, media, technology and retail.

Operations are spread across the US, the UK, India, the Philippines and Mexico, among other regions. The stated working culture is collaborative and future-focused, with an emphasis on innovation and a results-driven orientation. Candidates with experience in process management, analytics or technology-enabled operations are likely to find relevant work across the company's domain teams.