I am a customer-focused hospitality, sales, and operations professional with more than 15 years of experience across hotels, resorts, travel, and guest services in Da Nang. I bring strong client communication, sales support, account coordination, service recovery, reservations, front office operations, and cross-functional collaboration skills. I have progressed through receptionist, guest relations, sales executive, sales consultant, front office, and sales and marketing management roles. I am experienced in corporate and travel accounts, OTA and online distribution, VIP service, events and MICE, team coaching, and marketing support. I am customer-centric, commercially minded, operationally strong, remote-ready, and available to support U.S. teams and time zones.
Experience
Sales Manager
A La Carte Danang Beach Hotel · Taseco GroupNov 2023 – Apr 2026
I manage sales activities and customer relationships for the hotel, supporting commercial performance and service delivery. I coordinate with internal teams, handle client communication, and support corporate and travel accounts, online distribution, and guest satisfaction.
Sales & Marketing Manager
Crowne Plaza Danang · IHG Hotels & ResortsJun 2023 – Oct 2023
I managed sales and marketing activities for the hotel, supporting customer acquisition, account relationships, and commercial coordination. I worked cross-functionally to promote services, strengthen guest experiences, and support hospitality operations.
Sales & Marketing Manager
TMS Hotel Danang BeachMar 2022 – May 2023
I managed sales and marketing initiatives while coordinating with clients and operational teams. My work included customer communication, account support, online distribution, service recovery, and maintaining a strong guest experience.
FOM cum Sales Department
Prana Boutique Hotel & ApartmentsOct 2020 – Feb 2022
I led front office and sales responsibilities, coordinating reservations, guest services, and commercial activities. I supported daily operations, handled customer needs and service recovery, and worked across teams to deliver a smooth guest experience.
Sales Consultant
Dana Gateways Travel Company LimitedJun 2019 – Jul 2020
I advised customers on travel services and supported sales from initial inquiry through coordination and booking. I managed client communication, helped develop travel accounts, and focused on customer satisfaction and service quality.
Senior Sales Executive
Mandila Beach Hotel Danang ·Jun 2017 – May 2019
I managed hotel sales activities and relationships with corporate and travel accounts. I supported revenue generation, client communication, events and MICE coordination, and collaboration with operational teams to deliver strong guest experiences.
Sales Executive
Bac Cuong Hotel DanangMay 2015 – May 2017
I supported hotel sales and customer relationship activities, communicating with clients and coordinating services with internal teams. I contributed to bookings, account support, and customer-focused service delivery.
Receptionist cum Guest Relation
Holiday Beach Hotel & Resort ·May 2013 – Dec 2014
I handled reception and guest relations, supporting check-in, customer requests, and day-to-day front office service. I focused on delivering a positive guest experience, resolving issues, and coordinating with other departments.
Receptionist cum Sales Online
Indochine Hotel DanangNov 2011 – Apr 2013
I managed reception duties and supported online sales activities, including customer communication and booking coordination. I assisted guests, maintained service quality, and worked with hotel teams to support smooth daily operations.
Education
Business Administration
2013 – 2014
Skills
Languages
- English
- Professional working proficiency
- Vietnamese
- Native or bilingual proficiency