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TS

Temitope Sanni

Multilingual Customer Success Specialist

NigeriaActively looking
Message

I am a customer-focused multilingual professional experienced in connecting businesses with prospective stakeholders through thoughtful communication, client support, and cross-cultural engagement. I have worked with C-level executives, industry stakeholders, students, and faculty across international environments. As a Portuguese Telephone Interviewer, I managed high-volume outbound communication across Brazil and more than 24 African countries, built professional relationships, handled objections, and coordinated outreach, scheduling, and follow-up. I also supported academic communities as an Academic Secretary by managing confidential records, resolving administrative issues, coordinating departments, and providing multilingual assistance to international students.

Experience

SC

Portuguese Telephone Interviewer

Smart Connect Research

Feb 2025 – Feb 2026

RemoteContract

I managed high-volume outbound communication with C-level executives and industry stakeholders across Brazil and more than 24 African countries. I built professional relationships through consultative communication, multilingual phone outreach, structured email campaigns, appointment scheduling, and follow-up. I handled objections and participation concerns professionally, helping increase stakeholder engagement and response rates while supporting smooth onboarding into multinational research projects.

Outbound communicationStakeholder engagementConsultative communicationMultilingual supportEmail campaign managementAppointment schedulingFollow-up communicationObjection handlingResearch participant recruitment
US

Academic Secretary

UNICHRISTIAN School of Orlando

Apr 2024 – Jan 2025

RemotePart time

I served as first-line support for students and faculty by responding to inquiries and resolving academic and administrative issues promptly. I managed student records, documentation, and service requests while maintaining confidentiality and data accuracy. I coordinated communication between departments to support efficient issue resolution and service delivery, and provided multilingual support for international students by translating academic documents and administrative communications.

Customer supportAdministrative coordinationStudent records managementDocumentationIssue resolutionData accuracyConfidentialityMultilingual supportTranslationInterdepartmental communication

Education

LS
Lagos State University

B.A. Portuguese and English

2019 – 2024

Skills

Multilingual supportCustomer success managementClient supportStakeholder engagementCross-cultural communicationOutbound communicationTelephone interviewingC-level communicationProfessional relationship buildingEmail campaign managementLive chat supportAppointment schedulingFollow-up communicationObjection handlingIssue resolutionAdministrative coordinationStudent records managementDocumentation managementConfidentialityData accuracyTranslationSalesforceCRM platformsSlackGoogle WorkspaceMicrosoft 365ZoomMicrosoft TeamsEmail automation toolsOutlook

Languages

English
Native or bilingual proficiency
Portuguese
Full professional proficiency
Spanish
Professional working proficiency
Yoruba
Native or bilingual proficiency