I am a highly focused and detail-oriented graduate with experience in customer service, travel reservations, retail sales, cash handling, and administrative support. At Expedia US, I assisted customers through live chat, managed travel bookings, resolved service issues, and maintained accurate customer records across company systems. I am proficient in Microsoft Office and bring strong communication, interpersonal, problem-solving, time management, and organizational skills. I am seeking an opportunity to support efficient public service delivery, accurate data management, and reliable day-to-day administration while continuing to grow professionally.
Experience
Customer Service Agent
Expedia USJan 2026 – May 2026
I assisted customers through live chat with professional and timely support. I processed hotel, car rental, and activity bookings; modified, updated, and cancelled reservations; and resolved complaints and service issues to support customer satisfaction. I responded to queries about bookings, payments, travel policies, and reservation details while maintaining accurate customer and booking records across company systems.
Sales Assistant/Cashier
Pep StoreFeb 2023 – May 2025
I recommended products to customers and contributed to increased sales. I handled cash transactions at the register in accordance with company policies and procedures, ensured accurate product pricing according to price image guidelines, and maintained the store image through stock presentation and stock management.
Education
Bachelor of Education (Senior Phase & FET), Accounting & Business Studies; Elective: Economics
2021 – 2026
Matric/Grade 12 National Senior Certificate with admission to a Bachelor’s Degree
2017 – 2020
Subjects passed: isiXhosa (HL), English (FAL), Business Studies, Accounting, Economics and Mathematics.
Skills
Languages
- English
- Xhosa
- IsiZulu