I am a versatile HR, virtual assistant, and customer support professional with international experience in administration, CRM, travel coordination, and remote operations. I am organized, adaptable, and committed to delivering professional support across fast-paced environments. I manage emails, calendars, appointments, bookings, customer communication, data entry, and CRM updates. My experience includes recruitment, onboarding, payroll, employee records, HR policies, labor compliance, flight reservations, and handling 100–150 customer calls daily with a 20% booking rate.
Experience
Virtual Assistant
Upwork, Fiverr, PeoplePerHourOct 2025 – Present
I manage emails, calendars, appointments, and bookings for clients. I arrange travel and hotel reservations, handle customer communication, perform data entry, and update CRM records.
HR & Office Manager
Green Bush GardenOct 2024 – Oct 2025
I supported recruitment and onboarding processes and maintained payroll and employee records. I helped manage core HR and office administration activities.
Customer Support Specialist
ASAP TicketsSep 2024 – Oct 2025
I managed bookings, cancellations, and itinerary changes while assisting customers with travel inquiries and service issues. I made 100–150 calls daily and achieved a 20% booking rate.
HR & Admin Manager
Tikuret Lesetouch Ena Lehitsanat Mahiber (TLLM)Apr 2024 – Sep 2024
I managed recruitment and hiring activities while providing executive and administrative support. I also supported the development and implementation of HR policies and labor compliance practices.
HR Officer
Mulattu Mengesha Wabe ExportJun 2023 – Mar 2024
I supported recruitment and interviews and processed employee attendance and payroll information. I contributed to accurate and timely HR administration.
Education
BSc. Marketing Management, Marketing Management
2017 – 2022
Addis Ababa, Ethiopia
Skills
Languages
- English
- Full professional proficiency
- Amharic
- Native or bilingual proficiency