I am a results-driven business operations and programme management executive with more than 15 years of progressive leadership experience across banking, financial services, retail, manufacturing, luxury fashion, and the nonprofit sector. I lead multidisciplinary teams, strengthen governance, improve operational performance, and deliver business transformation while maintaining high standards of compliance, accountability, and service excellence. I have led enterprise-wide operations for a 38-person workforce, managed annual operating budgets of approximately ₦100 million, supervised monthly procurement valued at approximately ₦10 million, and developed performance dashboards that improve executive decision-making. My achievements include identifying more than 30 delinquent accounts with receivables exceeding ₦20 million, leading banking operations supporting over 5,000 customer accounts, and consistently achieving quarterly deposit mobilization targets of ₦50 million. I also provide national administrative leadership for PAWISCA Nigeria, coordinating beneficiary data management across Nigeria’s 36 states and supporting MSME development, women’s economic empowerment, climate-smart agriculture, export readiness, and sustainable livelihood programmes. I am recognized for integrity, sound judgement, collaborative leadership, and building high-performing teams that deliver measurable results.
Experience
Member / Secretary II
Lagos Eko Lions Club (Lions Clubs International)I provide volunteer leadership supporting community development, health initiatives, youth empowerment, education, environmental sustainability, and social impact programmes. I coordinate administrative activities, meeting documentation, communications, fundraising, and stakeholder engagement, while collaborating with multidisciplinary teams and community partners to deliver humanitarian projects. I contribute through ethical leadership, transparency, accountability, and service.
Overall Female Administrator
PAWISCA NigeriaI provide national administrative leadership for an organization supporting women, youth farmers, exporters, MSMEs, agribusiness entrepreneurs, and rural communities through climate-smart agriculture, entrepreneurship, export readiness, and sustainable livelihoods. I coordinate operations across Nigeria’s 36 states, manage and analyse millions of beneficiary records using Google Sheets, and lead data validation, verification, reporting, and quality assurance activities. I train State Coordinators, support farmer and MSME registration, and contribute to export development, women’s economic empowerment, youth employment, and SDG-aligned programmes.
Customer Service & Marketing Officer (National Youth Service Corps)
Ecobank Nigeria PlcI supported customer onboarding, relationship management, account maintenance, branch operations, transaction processing, and customer enquiry resolution while ensuring compliance with banking requirements. I contributed to customer acquisition by promoting banking products and services to individuals and SMEs, and collaborated with branch teams to meet business development and customer service objectives. This role established my foundation in retail banking operations, financial products, customer engagement, and regulatory compliance.
Operations & Customer Relationship Management (Progressive Leadership Roles)
Diamond Bank PlcI progressively assumed operational and customer relationship responsibilities across multiple branch locations, supporting branch administration, financial controls, business development, and customer experience. I managed operational processes and customer portfolios exceeding 5,000 accounts, strengthened reconciliation and financial monitoring, and contributed to customer acquisition, deposit mobilization, retention, and portfolio growth. I was promoted into positions of increasing responsibility in recognition of consistent operational performance.
Assistant Branch Service Manager
Access Bank PlcI led branch operations, customer service, cash management, operations control, and regulatory compliance for a cross-functional team of approximately 20 employees supporting more than 5,000 customer accounts. I performed daily Branch General Ledger proofing and reconciled 11 ATMs using Microsoft Excel, maintained audit readiness, and achieved quarterly deposit mobilization targets of ₦50 million. I strengthened service delivery, resolved complex customer issues, mentored staff, and received the Monthly Cash Award for Best Customer Service Manager in December 2018.
Administrative & Operations Manager
Bigzee GlobalI provided strategic leadership across administration, finance, procurement, logistics, operations, and business support while directing a multidisciplinary workforce of 15 employees. I managed an annual operating budget of approximately ₦100 million and supervised monthly procurement activities valued at approximately ₦10 million. I developed a Google Sheets sales performance dashboard, digitized payroll and vendor management, reduced operating costs, and established SOPs and reporting frameworks that strengthened accountability, efficiency, and compliance.
Business Manager / Executive Assistant to the Chief Executive Officer
Taryor Gabriels ClothingI serve as the principal operational leader, reporting to the Chief Executive Officer and overseeing production, administration, finance, customer service, procurement, logistics, and operational support for 38 employees. I implemented departmental KPIs, workforce planning and recruitment processes, operational governance systems, executive dashboards, and budget authorization procedures. I also designed a debt recovery programme covering more than 30 delinquent accounts with outstanding balances exceeding ₦20 million, and improved vendor cost management through supplier negotiations and performance monitoring.
Education
Bachelor of Science (B.Sc.), Economics
Master of Business Administration (MBA)
Skills
Languages
- English
- Full professional proficiency