I am a native Portuguese-speaking customer support professional with more than 10 years of practical experience in customer service, sales, payments, stock control, logistics, and small-business operations. I build positive customer relationships by understanding needs, recommending suitable products, handling orders and payments accurately, answering questions, and resolving issues with care. I have operated market sales, fresh-food businesses, and a food stall, managing the full customer journey from welcoming customers and taking orders to after-sales support, purchasing, stock, logistics, and daily operations. I am comfortable learning digital platforms and using generative AI tools for research, drafting, and productivity with human review. I am seeking a fully remote part-time opportunity where I can contribute to Portuguese email or chat support, customer experience, content review, transcription, or AI-language operations.
Experience
Co-owner / Operator
Tapioca & Food Stall BusinessI co-founded and operated a small food business at food fairs, condominium events, and community events. I managed the full customer journey, including welcoming customers, taking orders, answering questions, processing sales and payments, and providing after-sales support. I coordinated purchasing, stock, food preparation, logistics, set-up, close-down, and daily operations with a strong focus on service quality.
Education
Technical Certificate in Gastronomy and Haute Cuisine
Technical Certificate in Nutrition and Dietetics
Skills
Languages
- Portuguese
- Native or bilingual proficiency
- English
- Limited working proficiency