I am a client-focused professional with 11 years of experience in UK commercial insurance and client account management, combined with more than 10 years in education, training, and digital learning across Asia. I build strong client relationships, understand customer requirements, explain complex information clearly, resolve problems, and support people through change. My background includes commercial account management, renewals, client retention, new business development, claims support, stakeholder communication, and financial-services operations. I have also designed and delivered learning programmes, training materials, assessments, and online instruction for diverse audiences, including successfully transitioning teaching and communication to Zoom and Microsoft Teams during COVID-19. I work confidently and independently across cultures and time zones while managing competing priorities and multiple stakeholders. I hold a BA (Hons) in Business Management, Cert CII, and a TEFL Certificate, and I am open to remote and international opportunities where I can improve customer outcomes, support users, and contribute to effective processes.
Experience
Online English Teacher
Bling ABC & LingoAceJan 2020 – Present
I deliver one-to-one and group English training through digital learning platforms, building rapport with students and adapting communication to individual needs. I identify learning challenges, adjust training approaches to improve engagement and outcomes, and independently manage preparation, documentation and progress reporting. I communicate regularly with students and parents across different cultural and linguistic backgrounds.
English & Science Teacher / Training Professional
Skyline International SchoolJan 2017 – Present
I design and deliver structured learning programmes for Grades 5–12, adapting content, communication and support to different abilities and learning needs. I develop training materials, assessments and progress reports, explain complex concepts clearly, and manage relationships with students, parents, colleagues and school leadership. During COVID-19, I successfully transitioned teaching, communication and assessment to Zoom and Microsoft Teams while maintaining engagement in a fully remote environment.
English Teacher
American Eagle SchoolJan 2015 – Dec 2016
I delivered English language training to students from diverse cultural and linguistic backgrounds, designing lessons and assessments around individual learning requirements. I monitored progress, provided clear feedback to students and colleagues, and developed strong cross-cultural communication and relationship-management skills.
Contract Roles – Insurance & Banking
NAB · Fidelity Life · MLC Insurance · Lumley InsuranceJan 2012 – Dec 2014
I managed weekly adviser commission payments for life insurance products at Fidelity Life, taking sole responsibility for the process. At NAB, I reconciled and cleared historic general ledger items during a superannuation project; at Lumley Insurance, I processed underwriting renewals and policy endorsements; and at MLC Insurance, I managed high volumes of policy enquiries and routed work appropriately. Across assignments, I maintained data integrity, met deadlines and adapted quickly to different organisations, systems and processes.
Commercial Account Handler → Account Executive
Marchant McKechnie · The Insurance Partnership · Towergate Risk Solutions · Kennett Insurance BrokersJan 2003 – Dec 2011
I progressed from supporting account executives with policy administration to independently managing a portfolio of commercial clients. I built long-term relationships, advised clients on Property, Liability, Motor and Professional Risks, and managed renewals, endorsements, policy changes and claims through settlement. I developed new business through networking, cold calling and direct client development, administered two binding authority schemes, and worked with insurers, loss adjusters and other stakeholders within FSA regulatory and compliance requirements.
Education
Cert CII, Insurance
Diploma in Insurance – one module outstanding.
TEFL Certificate, Teaching English as a Foreign Language
Jul 2015 – Jul 2015
Completed in Chiang Mai, Thailand.
BA (Hons) Business Management, Business Management
2003 – 2003
Final-year modules: Internet & E-Commerce; Business Project Management; Entrepreneurship & Innovation.
Skills
Languages
- English
- Native or bilingual proficiency