I am an operations and customer experience professional with experience managing field service, vendor relationships, live event support, and complex construction operations. At Cox Communications, I supported high-profile Waste Management Phoenix Open partners and vendors by coordinating internet solutions, adapting onsite to changing needs, and maintaining a high-quality partner experience. I manage approximately 120 customer accounts monthly and achieved a 97% first-call resolution rate through independent diagnosis, solution development, and timely execution. Previously, as an Operations Manager, I managed multiple construction contracts totaling more than $5 million annually, overseeing schedules, vendors, job costing, change orders, and stakeholder relationships.
Experience
Network Infrastructure Technician, Field Operations
COX COMMUNICATIONSApr 2024 – Aug 2026
I managed service needs across approximately 120 customer accounts monthly, using technical expertise and direct communication to diagnose needs, develop solutions, and achieve a 97% first-call resolution rate. I followed up with escalated accounts to rebuild confidence and support retention, while maintaining detailed documentation and communicating service findings, actions, and resolutions to customers and internal teams.
Waste Management Phoenix Open (WMPO) – Event & Partner Support
COX COMMUNICATIONSApr 2024 – Aug 2026
I supported the design, installation, and maintenance of internet solutions for high-profile WMPO partners and vendors, including Tito’s Vodka, Ford, Jack Daniel’s, and Coors Light. I built vendor relationships, coordinated solutions through Thunderbird Charities, and provided hands-on onsite support to resolve service challenges and maintain reliable connectivity and positive partner experiences during the live event.
Operations Manager
SALT RIVER BUILDERSApr 2021 – Apr 2024
I managed operational execution across multiple concurrent construction contracts totaling more than $5 million annually, balancing customer commitments, schedules, financial requirements, vendors, and field resources. I developed relationships with contractors, subcontractors, suppliers, and stakeholders; negotiated change orders; and managed job costing, project documentation, and contract requirements to support project progress and financial accuracy.
Education
Business Management
Skills
Languages
- English
- Native or bilingual proficiency
- Spanish
- Limited working proficiency