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JC

Jeanette Cruz

Customer Service /Disaster Recovery

Danville, Virginia, United StatesActively looking

Experience

I

Independent Researcher

Independent

Jan 2000 – Present

Freelance

I conduct genealogical and historical research using land records, probate files, census records, court records, military records, and archival collections. I specialize in complex family history reconstruction, title research, and public records analysis, assisting individuals and families with research projects. I present findings and collaborate with historical and genealogical organizations.

Genealogical researchHistorical researchLand recordsProbate filesCensus recordsCourt recordsMilitary recordsArchival researchFamily history reconstructionTitle researchPublic records analysisResearch reporting
NI

Direct Support Professional

Negril, Inc.

I provided individualized support services for adults with developmental disabilities. I maintained documentation and activity records while ensuring compliance with program requirements.

Individualized supportDisability servicesDocumentationActivity recordsProgram compliance
TT

Technician Monitor / Operations Specialist

Tetra Tech Disaster Recovery

Jan 2021 – Jan 2026

Full time

I supported large-scale disaster recovery programs serving communities affected by natural disasters. I reviewed Right of Entry documentation, compliance records, and applicant files; collected, tracked, analyzed, and reported operational data; assisted applicants, contractors, and stakeholders through complex recovery processes; and maintained detailed documentation and reporting systems.

Disaster recoveryOperations managementDocumentation reviewComplianceData trackingData analysisReportingApplicant supportStakeholder coordinationRecords management
WL

Administrative Assistant

W&W; Luxury Limousine Service

Jan 2017 – Jan 2024

Part time

I coordinated scheduling, customer communications, invoicing, and general office administration. I also supported travel planning and logistics for individuals and groups across multiple periods of employment.

SchedulingCustomer communicationsInvoicingOffice administrationTravel planningLogistics
FS

Documentation Manager / Loan Operations Specialist

First State Bank

Jan 1999 – Jan 2015

Full time

I advanced through multiple positions of increasing responsibility within banking operations, managing loan documentation, compliance reviews, and operational workflows. I worked with auditors and leadership on documentation reviews and investigations, identifying irregularities that contributed to the discovery of approximately $13 million in fraudulent activity. I was recognized for accuracy, problem solving, and regulatory compliance.

Banking operationsLoan operationsLoan documentationCompliance reviewsWorkflow managementAuditingInvestigationsFraud detectionProblem solvingRegulatory compliance

Education

LU
Liberty University

Bachelor of Arts, Paralegal Studies

Skills

Administrative operationsCustomer serviceCompliance oversightDocumentation managementData trackingData analysisReportingFinancial operationsCommunity outreachProgram supportRecords managementProcess improvementResearchInvestigative researchPublic records analysisGenealogical researchHistorical researchTitle researchConfidential information handlingTraining and mentoringProblem solvingMicrosoft OfficeSchedulingInvoicingTravel planningLogistics coordinationRelationship buildingWorkflow coordinationRegulatory compliance

Languages

English
Native or bilingual proficiency