Giane Dayrit

I am a highly motivated and detail-oriented Customer Service Representative with experience in mortgage brokerage, real estate support, BPO operations, and financial services. I manage loan documentation, client communication, financial accounts, and data processing accurately and confidentially across phone, email, and chat channels. As a Broker Assistant, I provided end-to-end administrative and loan processing support for Australian mortgage brokers, from initial application through settlement. I reviewed documents, assessed credit and income information, completed servicing calculations, coordinated with clients and lenders, and monitored applications through completion while consistently meeting accuracy and customer satisfaction goals. I am dependable, proactive, adaptable, and committed to continuous improvement. I bring strong attention to detail, excellent communication, organized workflows, and a reliable approach to fast-paced remote work.