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CM

Chantal Malcolm

Remote Marketing & Operations Coordinator | Administrative & Virtual Support

Kingston, Jamaica

I am a detail-oriented Marketing Operations and Administrative Support Professional with 7+ years of experience supporting marketing teams, executives, and operational workflows across healthcare, hospitality, finance, and consulting environments. I specialize in back-end marketing coordination, documentation, reporting, project support, executive assistance, and structured remote execution rather than sales or primary content creation. I am highly adaptable, organized, and trusted to work independently in remote, non-client-facing roles. My experience includes coordinating multi-channel campaigns, managing timelines and vendors, tracking budgets, maintaining CRM and database records, supporting email and social media execution, coordinating events, and providing confidential assistance to executives. In a previous role, I contributed to a 250% increase in social media engagement through consistent, analytics-driven execution. I bring strong written communication, careful documentation, operational discipline, and the ability to support creators, leaders, and cross-functional teams through structure, feedback, and reliable execution.

Experience

CM

Marketing Consultant – Operations & Support Focus

CC Marketing Consultancy

Jan 2021 – Present

Remote/HybridContract

I managed marketing and operational projects with a focus on coordination, reporting, and execution support. I supported email marketing campaigns, digital ad optimization, performance tracking, CRM updates, client documentation, scheduling, and internal coordination. I also provided strategic feedback, guidance, and quality checks for content and maintained reports to support efficient client delivery.

Marketing operationsProject coordinationEmail marketingDigital advertisingPerformance trackingCRM managementDocumentationSchedulingReportingContent quality assurance
MG

Marketing Coordinator

MDLink Group Limited

Jan 2023 – Dec 2025

Kingston, JamaicaFull time

I coordinated multi-channel marketing campaigns by managing timelines, vendors, assets, budgets, invoices, and internal deliverables. I provided back-end marketing and administrative support for laboratory operations, pharmacy onboarding, corporate partnerships, sponsorships, and brand relationships. I also served as Personal Assistant to the CEO, managing scheduling, confidential documentation, reporting, and executive support.

Marketing campaign coordinationVendor managementBudget trackingInvoice processingReportingPartnership managementDocumentationSchedulingExecutive assistanceConfidential information handling
ML

Marketing Assistant / Assistant to the CEO

MDLink Limited

Jan 2021 – Jan 2023

Kingston, JamaicaFull time

I supported digital, social, and traditional marketing campaigns through coordination, scheduling, and execution support. I managed social media calendars, posted approved content, monitored engagement, conducted market research, and compiled reports. I prepared presentations and marketing materials using Google Workspace and Microsoft Office while also maintaining calendars, files, budgets, and expense records.

Digital marketingSocial media coordinationContent schedulingMarket researchReport preparationGoogle WorkspaceMicrosoft OfficeMarketing calendar managementBudget trackingExpense monitoring
PI

Junior Hotel Manager

Pulse Investments Limited

Jan 2018 – Jan 2021

Full time

I coordinated daily hotel operations, staff scheduling, internal reporting, and employee support. I implemented customer experience initiatives to improve service delivery and retention. I also developed internal databases and reporting systems to streamline operational workflows and data tracking, while supporting recruitment, onboarding, and administrative documentation.

Hotel operationsSchedulingStaff supportCustomer experienceRetention initiativesDatabase developmentReporting systemsData trackingRecruitmentOnboarding
PI

Social Media Executive

Pulse Investments Limited

Jan 2015 – Jan 2018

Full time

I supported the execution of digital marketing strategies across social media platforms by managing posting schedules, monitoring engagement, and tracking performance. Through consistent execution and analytics-driven improvements, I contributed to a 250% increase in social media engagement.

Social media marketingDigital marketingContent schedulingEngagement monitoringPerformance trackingAnalytics

Education

UO
University of the West Indies (UWI), Mona

Master of Marketing & Data Analytics

Pending.

UO
University of the West Indies (UWI), Mona

Bachelor of Marketing

2015 – 2018

Skills

Marketing operationsCampaign coordinationAdministrative supportExecutive assistanceProject coordinationWorkflow managementData entryReportingDocumentation managementGoogle WorkspaceMicrosoft OfficeCRM managementDatabase managementEmail marketing supportEmail campaign schedulingSocial media coordinationSocial media analyticsBudget trackingExpense reportingEvent coordinationVirtual event coordinationMarket researchDigital advertising optimizationContent quality reviewCanvaVendor coordinationSchedulingCross-functional collaborationConfidential information managementWritten communicationRemote collaborationAsynchronous workOrganizationAdaptability

Languages

English
Native or bilingual proficiency