I am a Customer Service and Technical Support Specialist with over two years of experience supporting retail and financial service accounts. I provide inbound and outbound support through phone, email, and chat, resolve customer and merchant concerns, and document cases accurately in CRM systems. I have hands-on experience with Salesforce, MDS, VMware, payment processing, POS and gateway troubleshooting, and remote technical support. I am recognized for strong communication, problem-solving, adaptability, and a consistent commitment to delivering exceptional customer experiences.
Experience
Customer Service Representative
Amazon Retail AccountMar 2026 – Present
I handle inbound and outbound customer inquiries about products, orders, and account concerns. I resolve customer issues while maintaining strong customer satisfaction, use CRM tools to document interactions and monitor case progress, and apply AC3 communication techniques to provide effective support.
Technical, Financial and Customer Service Support Specialist
WorldpaySep 2023 – Oct 2025
I provided technical, financial, and customer support to merchants using Salesforce, CRM, and MDS platforms. I troubleshot payment processing, POS, and gateway-related issues, used VMware for remote support, maintained accurate documentation, and escalated complex cases when required.
Education
Skills
Languages
- English
- Full professional proficiency