Senior QA Automation Engineer

Senior QA Automation Engineer 

SNSW Grade 9/10 
Temporary role - March 2027
Locations: Haymarket, Parramatta or Gosford (Hybrid) 

Elevate quality. Influence teams. Strengthen systems. 

At Service NSW Digital, we’re not just building software, we’re transforming how more than 8 million people across NSW access government services. With over 200 digital products and 60+ cross functional teams, our work spans everything from everyday service journeys to whole of government, high impact digital programs functional teams, our work spans everything from everyday service journeys to whole of government, high impact digital programs. 

Service NSW is delivering trusted, accessible and customer centred digital services at scale. As a Senior QA Automation Engineer, you’ll play a central role in uplifting quality engineering capability across squads and platforms that support millions of customers. 

Joining our central Quality Engineering function, you’ll influence automation strategy, improve testability, and help teams adopt modern engineering and shift-left practices. This role offers broad scope, high visibility, and the opportunity to shape how teams across Service NSW build quality into their delivery. 

What you’ll do 

This role isn’t about spending your days writing automated tests. It’s about shaping how quality happens across an entire ecosystem. You’ll work with multiple squads, uplift engineering practices, support testability, and help teams adopt scalable automation frameworks that make delivery safer and faster. If you enjoy enabling others, solving complex quality challenges, and building strong foundations that help teams deliver with confidence, this is the impact you’ll make here. 

• Partner with engineering squads to embed quality early, improve testability and support adoption of automation frameworks and standards. 

• Provide technical leadership, coaching and best practice guidance on automation strategy, tooling and scalable framework implementation, practice guidance on automation strategy, tooling and scalable framework implementation. 

• Contribute to the evolution of core automation frameworks so they remain scalable, maintainable and easy for teams to adopt. 

• Lead and support cross portfolio end to end automation initiatives that strengthen confidence in critical customer journeys, portfolio end-to-end automation initiatives that strengthen confidence in critical customer journeys. 

• Work collaboratively with engineers, product teams, tech leads and EMs to resolve complex integration and quality challenges. 

• Promote consistent engineering standards, sensible defaults and CI/CD practices that uplift overall delivery quality. 

• Improve visibility of quality outcomes by helping to measure, track and communicate automation coverage, risks and release confidence. 

What makes this role different 

• Be part of a collaborative, trusted and supportive culture that values curiosity, shared learning and continuous improvement. 

• Influence automation strategy and quality practices across many teams, not just within a single squad. 

• Focus on technical leadership, enablement and coaching, rather than day to day test execution. 

• Work across diverse platforms and complex systems, supporting meaningful professional growth. 

• Join a team that prioritises innovation, experimentation and psychological safety. 

• Benefit from a hybrid work model, typically 1–2 days in the office per week. 

What we’re looking for 

This role isn’t for someone who wants to stay deep in the weeds of writing tests. It’s for a senior quality engineer ready to influence at scale, someone who thinks in systems, recognises patterns across teams, and enjoys uplifting others. You’ll thrive here if you’re energised by coaching, guiding and shaping how quality is built across an entire organisation. 

We’re looking for Senior QA Automation Engineers who demonstrate: 

• Deep technical expertise in test automation architecture, modern frameworks, CI/CD integration and scalable automation design. 

• Strong ability to coach, mentor and influence squads, helping teams adopt best practices rather than relying on hands on test execution on test execution. 

• Excellent communication and stakeholder skills. Able to make complex concepts clear for engineers, tech leads, product teams and EMs. 

• Experience in largescale, complex enterprise environments with shared platforms and cross team dependencies, scale, complex enterprise environments with shared platforms and cross team dependencies. 

• A proactive, thoughtful problem-solving mindset, with the ability to navigate ambiguity, build alignment and uplift strategic quality outcomes, solving mindset, with the ability to navigate ambiguity, build alignment and uplift strategic quality outcomes. 

• A commitment to continuous improvement and a passion for uplifting engineering maturity, standards and practices across teams. 

• The ability to contribute to modern, scalable framework evolution, including sensible defaults, tooling enhancements and meaningful quality metrics. 

How to apply 

Please apply online and submit your resume and cover letter as a single document.  
Your application should highlight your leadership experience, technical skills aligned to what we are looking for, and why you’re the perfect fit for this role. 
 
Our recruitment process  

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.  
This will include;  
1. Take home task 
2. Technical Interview/Q&A 
3. Behavioural Interview 
4. Reference checks  

Office locations 

Support office roles are headquartered across Haymarket, Parramatta, and Gosford. We will consider role headquarters outside of these locations where the role can reasonably be performed from that location, taking into consideration the operational, financial, and customer requirements of the role, and an ability to attend a NSW Government workplace as required. 

Salary Grade SNSW 9/10, with the base salary for this role starting at $130,705 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via chantelle.madden@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Wednesday 8, April 2026

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact chantelle.madden@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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