Product Health & Automation AI Engineer

Product Health & Automation AI Engineer

Req number:

R7324

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a Product Health Automation AI Engineer. If you have a strong experience keeping shipboard applications healthy, enabling efficient operations, and are looking for your next career move, apply now.

Job Description

We are looking for a Product Health Automation AI Engineer to design, build, support automation solutions and AI-driven capabilities that enhance the reliability, efficiency, and scalability of shipboard applications. This position will be full-time and remote.

What You’ll Do

• Will work hands-on with AI models, automation frameworks, and support tooling to reduce manual tasks, streamline incident management, and enable faster product iteration.

• The role requires a strong engineering background, experience with LLM-based automation, and a passion for using modern tools such as Claude, AWS Bedrock, and Microsoft Copilot to transform support operations.

• Collaborate with Product Managers, Product Owners, Analysts, Engineers, and Lab teams across Manila and Miramar.

• Design, develop, and deploy automation solutions that improve application support processes, reduce manual workload, and enhance system reliability.

• Build AI-powered tools and workflows using platforms such as Claude, AWS Bedrock, Copilot Studio, and other LLM-supporting frameworks.

• Implement intelligent monitoring, anomaly detection, and automated remediation for shipboard applications.

• Create scripts, services, and integrations to support automated testing, diagnostics, triage, and reporting.

• Partner with the Product Health team to identify opportunities for automation across incidents, alerts, log analysis, and routine support tasks.

• Build tools that help support engineers and shipboard IT teams resolve issues faster.

• Collaborate on root-cause investigations and help implement permanent, automated solutions.

• Work closely with the Manila and Miramar Lab teams to automate lab workflows, deployments, environment resets, and data preparation.

• Ensure automation solutions are fully tested, validated, and compatible with shipboard environments.

• Work with product managers, shipboard technology teams, and engineering stakeholders to define requirements and deliver solutions.

• Participate in design reviews, sprint ceremonies, and product planning.

• Share knowledge and mentor team members on AI and automation best practices.

What You’ll Need

Required:

• Bachelor's degree in computer science, Engineering, Information Technology, or related field.

• 3+ years of experience in software engineering, automation engineering, or AI engineering.

• Hands-on experience developing solutions using one or more LLM/AI platforms such as: Claude (Anthropic), AWS Bedrock, Microsoft Copilot / Copilot Studio

• Strong experience with Python, JavaScript/Node.js, or similar languages used in AI workflows and automation.

• Experience building APIs, integrations, and automation workflows.

Preferred:

• Familiarity with cloud services (AWS)

• Strong troubleshooting skills and comfort working with product support teams.

• Experience with observability tools, incident management tooling, or application support environments.

• Background working in agile product teams.

• Experience with automation frameworks (CI/CD, test automation, workflow automation).

• Understanding of shipboard or distributed operational environments is a plus.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitoring

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.