Cloud Support Engineer (AkaTec Weekend Shift: Saturday–Monday, 6:00 AM–6:00 PM)

Be part of a world class technical team supporting the biggest online companies and events.

Would you like to work across diverse geographies, environments, cultures and technologies?

Join our best-in-class global technical support family

The Technical Support Organization resolves complex issues for global customers, including Fortune 500 companies and Government Agencies, through collaboration and excellence. Expertise drives knowledge sharing and feedback utilization to enhance products and services. AkaTec offers remote, comprehensive support for Akamai products and platforms, ensuring reliability 24/7/365 across regions and communication channels.

Partner with the best

A Cloud Support Engineer resolves technical issues for global customers, ensures cloud system security, and improves processes while enhancing customer experience. This role involves mentoring peers, guiding investigations, and collaborating across teams to deliver effective solutions. Work independently on intricate system interactions during weekends, focusing on availability and performance of systems.

As a Cloud Support Engineer, you will be responsible for:

• Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
• Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
• Collaborating and leading communications(emails/calls) with
  internal+external stakeholders to effectively manage complex situations.
• Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE
• Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

Do what you love

To be successful in this role you will:

• Have a Bachelor's degree in computer science/Engineering or relevant fields
• Possess 2-4 of experience delivering technical solutions to B2B clients, resolving distributed system issues using expertise in internet protocols and Linux/Unix.
• Have experience working with cloud-based distributed systems, with practical understanding of architecture & traffic flow.
• Possess analytical problem-solving skills with the ability to resolve complex technical issues including prioritization of workload & responsibilities.
• Demonstrate a customer-focused mindset, effectively communicate to ensure exceptional experiences, collaborate well with others, and remain motivated and enthusiastic.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!